🚨 Emergency situations

 Step 1

Turn off the gas supply at the main gas meter.

If the smell of gas is inside the property, immediately open all doors and windows to ventilate the area.

Check that no gas appliances have been accidentally left on without ignition.

If the leak persists or occurs after hours, contact ATCO Gas Emergencies on 13 13 52.

⚠️ Important: Do not use electrical switches, appliances or open flames if a gas leak is suspected.

 Step 1

Turn off the water supply.

Report the matter to your Property Manager or Strata Manager so that a plumber can be arranged.

Where safe to do so, soak up and remove excess water to minimise property damage.

 Step 1

Turn off the hot water system at the isolation valve or switch off the power supply.

If necessary, turn off the mains water supply.

If the issue cannot wait until the next business day, contact your Property Manager for assistance.

 Step 1

Check the Water Corporation website for planned works, outages or water quality notices.

If no issues are listed, contact Water Corporation on 13 13 75.

 Step 1

Check whether any RCD (safety) switches have tripped and reset them if required.

Unplug all appliances and reconnect them one at a time to identify any faulty appliance.

Check the Western Power website for local outages and estimated restoration times.

If power remains unavailable and there is no outage reported, contact your Property Manager or Strata Manager.

 Step 1

Contact Western Power immediately on 13 13 51.

Stay well clear of the area and maintain a minimum distance of 8 metres from any fallen power line.

⚠️ Important: Never approach or attempt to move a fallen power line.

Step 1

Contact WA Police on 131 444 and lodge a report.

Record and retain the police report number.

If the property is no longer secure (for example, damaged windows, doors or locks), contact your Property Manager immediately.

If CCTV footage may assist, complete a Request for CCTV Footage Form and it will be assessed against the Security & CCTV Policy.

 If you are locked out of your property:

• Contact your Property Manager during business hours; or
• Arrange attendance by a licensed and insured locksmith.

Please note:

Strata do not hold keys to individual apartments or lots.

Police, Fire or Ambulance (Life-Threatening Emergency) 000

State Emergency Service (SES)132 500

WA Police Assistance 131 444

ATCO Gas Emergencies 13 13 52

Water Corporation 13 13 75

Western Power Faults & Emergencies 13 13 51